Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, Freed's Bakery cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If your items arrive damaged or do not meet our quality standards, please contact our team within 24 hours of receipt for a resolution.

Return Process

• 1.
  Inspect Your Order

  Upon pickup or delivery, please carefully inspect your cake or treats to ensure everything meets your expectations and matches your order specifications.

• 2.
  Document Issues

  In the rare event of damage or a quality concern, please take clear photographs of the product and the packaging immediately.

• 3.
  Contact Support

  Email our customer service team at orders@freedsbakery.com with your order number, photos, and a brief description of the issue within 24 hours.

• 4.
  Resolution Review

  Our pastry team will review your claim to provide a fair resolution, which may include a replacement, store credit, or a partial refund depending on the circumstances.